SOLE Bicycles Reviews

I don’t know, it just wasn’t really my style. The first thing I noticed was that it looked kind of dated, and once that was in my head I couldn’t really unsee it. Maybe it works for someone going for that vibe, but for me it just didn’t quite fit.

I figured it would be decent since it looked sturdy enough at first, so I didn’t overthink it. But after just a few rides, it already started coming apart. Not really what I was hoping for...

The bike looks good now that it’s finally together, but getting it to that point was kind of a headache. The instructions were really basic, and I kept getting stuck on little things, like the angle of one bracket not quite matching the picture and a couple of bolts not threading in smoothly at first. I probably spent way too long staring at the washers trying to figure out which side they were supposed to sit on. A few parts just didn’t line up easily, so I ended up asking a friend to come help. It took much longer than I thought it would, but at least it looks fine once assembled.

The bike definitely looks good and it rides fine, but i expected more for what I paid. I had to tweak a few things right out of the box, and some of the parts just feel basic compared to other bikes I’ve owned. When I reached out about it, I mostly got the usual “that’s our policy” type of response, which was frustrating because it felt like an excuse instead of actual help. It’s not a bad bike, but for the price, I don’t think it really delivers

I really wanted this bike to work out, but the sizing ended up being the main problem. I checked the size chart before ordering, so I thought I was making the right choice, but the frame still felt too big once I actually got on it.

Because the frame felt off, the seat and handlebars didn’t land in a comfortable spot for me. After even short rides, I started feeling uncomfortable, so it just wasn’t something I could enjoy using.

Customer service was fine and not rude or anything, but the sizing issue made the whole experience frustrating. If the measurements had been clearer, I probably could’ve avoided ordering the wrong fit.

The bike itself was good at first, and I did like how it rode, but I ran into an issue sooner than expected. That’s where things went downhill. Trying to deal with the warranty was more of a hassle than it should’ve been — replies took a while, and the return instructions weren’t very clear. I felt like I had to keep following up just to get simple answers. It’s possible other people have had a smoother experience, but between the problem and the support, I probably wouldn’t order from them again.

I really wanted to like it, but the seat is just way too hard. You feel every little bump and that gets annoying fast. After a short ride, my back was already hurting from this thing

I ordered a bike and the delivery date just kept getting pushed back. The tracking barely changed the whole time, and when I reached out to support, they weren’t really helpful. Super frustrating experience, and I wouldn’t order from here again

I had a frustrating experience with Sole Bicycles’ customer service. As someone who bikes regularly and was genuinely excited about my order, I expected the process to be a lot smoother. I emailed them about an issue and it took way too long to hear back.

When they finally did respond, it felt like they hadn’t really read my message. I had to keep following up just to get basic answers, which got old fast. Maybe their bikes are great, but the support experience left such a bad impression that I wouldn’t order from them again...